Community FAQ's

Resident Care Community FAQs
Glenwyck Owners Association

Architectural

• What types of exterior modifications can I make to my home without requiring the approval of the association?
 All exterior modifications or improvements should be approved through the community association’s architectural control process. If you are refreshing existing areas with the same colors and materials, then approval is not required. Please complete the Architectural Review request through TownSq, located under the Tools tab.

• Where do I find my community's architectural modification request form?
 Architectural Review is located under Tools on the community dashboard. This must be completed on a desktop browser or computer.

• What's the process for submitting the application? How long does it take to get approval?
 Once the application is submitted, it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

• What is the status of my application?
 If you have not received a response to your submission through TownSq from the Architectural Control Committee within 30 days from the date of submission, please submit a request via TownSq. After 30 days, all requests are auto-denied and will need to be resubmitted for review.

Board Meetings

• How do I find out when the next Board meeting takes place?
 Board meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

• Where can I find copies of the most recent meeting minutes?
 Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?
 Homeowners are responsible for all maintenance except for common areas, as outlined in the community’s governing documents.

• I need to report a maintenance issue in a common area in the community.
 We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible, where applicable. You will be able to track the status of your request via TownSq.
 Please report maintenance issues to the proper authority—streets, street parking, sidewalks, and street lights are the responsibility of the City/County.

• What is the trash/waste pick-up schedule for my community?
 Friday of each week.

• What is the bulk pick-up schedule for my community?
 Bulky items are collected during the third week of each month.
 Bulky item pick-up is limited to 10 cubic yards (about eight feet long, six feet wide, and six feet tall) at no extra charge to each household that receives curbside garbage and recycling collection.
 There is an extra charge for piles exceeding 10 cubic yards. Only one pile per household is allowed.

• How do I get electric/gas/water/trash service?
 Each owner is responsible for setting up their own utilities. The Association does not maintain utility provider information.

• How do I get a mailbox key?
 Please contact your local United States Post Office for instructions on obtaining your mailbox key.

Compliance

• I just received a violation notice. Who can I talk to about it?
 Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

• I need to report an issue with a neighbor's home.
 Please submit a request via TownSq and include a picture and as much detail as possible, where applicable.

• When does your compliance driver come through our community?
 The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.

• Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community” field at the top right corner of the webpage.

Contacts

• Who can I reach for help?
 We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSq App: Submit a request via our web and mobile application.
• Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM, at 1-855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• Mikayla Dagenais – Community Manager: DGOAManager@goodwintx.com
• Compliance Team: compliance@goodwintx.com

• How can I reach the Board of Directors?
 You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community” field at the top right corner of the webpage.

Financial

• What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How do I pay my assessment?
 For your convenience, we offer several payment options:

Option 1: Mail-In Payment
 (DGOA) – Glenwyck Owners Association
 c/o Goodwin Processing Center
 PO Box 93447
 Las Vegas, NV 89193-3447

Option 2: TownSq Website or Mobile App
Visit www.townsq.io

From the web:

1. Log in at https://app.townsq.io/login
2. Select the account from the top of your home page feed.
3. Click “Make a Payment” to choose an option.

From the TownSq App:

1. Select your account from the top of your mobile feed.
2. Click “Make a Payment” to choose an option.

TownSq offers both ACH and debit/credit card payments. Credit card payments include a $1.50 convenience fee plus 3.5% of the total payment amount. E-check payments include a $1.50 convenience fee.

Option 3: Bank Bill Pay
 Update the payee name and address to the PO Box above. Include your account number and association code (DGOA) in the memo section.

• Can I pay my assessment with a credit/debit card?
 Yes, credit/debit cards are accepted through TownSq.

• What is my property code?
 Your property code is DGOA.

• Why does my account show a negative number?
 A negative number means you have a credit balance.

• I received a letter about a past-due assessment. Who can I talk to?
 Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.

• Who can I talk to about setting up a payment plan?
 Contact delinquencies@goodwintx.com.

• What is my assessment paying for?
 Your assessment pays for the operating expenses of the association, which may include utilities, road maintenance, landscaping, amenity maintenance, insurance, and more.

• Where can I find my account number?
 Your account number is on your billing statement or coupon book. If you cannot locate it, contact Resident Care at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this?
 Contact Resident Care Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com, or submit a request through TownSq.

Owner Information

• How do I update my contact information or mailing address?
 Contact Resident Care Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com, or submit a request through TownSq.

Resales

• How do I get a lender questionnaire completed?
Order through the Goodwin website at www.goodwintx.com.

• How much does a lender questionnaire cost?
Visit www.goodwintx.com for current pricing.

• Where do I obtain a resale certificate?
Order through the Goodwin website at www.goodwintx.com.

• I'm a lender and need a statement. Is there a charge?
Statements can be ordered through the Goodwin website at www.goodwintx.com.

TownSq

• What is TownSq?
 TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community.

• How do I register for TownSq?

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your account number and ZIP code
3. Provide your email and create a password

• I'm getting an error when I try to register.
 Contact Resident Care at 855-289-6007 or info@goodwintx.com.

• How do I change my notification preferences?
 Log in to TownSq, click your name in the top right corner, and select “Edit Profile.”

• How do I submit a request?
 Click “Requests” on the left-hand menu after logging in.

• I forgot my password.
Visit https://app.townsq.io/user-recovery to reset it.

Updated on January 10, 2026